Unique Real Estate Accommodations Inc. ("Unique Accommodations", "we", "us") is a licensed property management brokerage in North Vancouver, British Columbia. We are committed to protecting your privacy and we manage personal information in accordance with British Columbia's Personal Information Protection Act (PIPA).
This policy explains what we collect, why, who we share it with, how long we keep it, and the rights you have. It applies to our website, our rental and property management services, and the ways you contact us.
Website visitors. Basic technical information (browser type, pages viewed, approximate location from IP address) to operate and secure the site and understand how it is used. See "Cookies and Analytics" below.
Rental inquiries, tours, and waitlist. Your name and contact details, and your rental preferences (budget, bedrooms, areas, pets), used only to respond to you, arrange viewings, and notify you about matching rentals.
Rental applicants. The information in our application form: identity and contact details, date of birth, current and previous addresses, employment and income, rental history, and references. As part of an application we may also ask for supporting documents such as photo ID and proof of income; these are used only to verify your application and are kept confidential - we never provide copies of your documents to property owners. We use this information to assess your application, verify what you provide, and, with the consent you give on the form, obtain credit and reference checks. To approve a tenancy, we share your application details and screening results - such as where you fall on the credit-score range and the outcome of reference checks - with the owner of the property you applied for. If your application names references, co-applicants, or an emergency contact, you confirm you have their permission to share their details with us.
Tenants. Application information plus tenancy records (agreements, payments, correspondence, maintenance requests), used to manage your tenancy, respond to emergencies, and meet legal requirements.
Property owners. Your contact details and information about your property, used to respond to you and, if you become a client, to manage your property and account.
We do not collect Social Insurance Numbers. We collect only what is reasonable for these purposes, and we do not use your information for any other purpose without telling you first.
We believe in being specific about this rather than vague:
What AI is never used for: we do not send rental applications, credit information, or tenancy records to any AI service, and no AI system makes or influences decisions about people - applications are reviewed by our staff.
Cookies we set: language preference, saved favourites, the personalization cookie described above, and a cookie that excludes our own staff from visitor statistics. Your browser's local storage may hold preferences such as your chosen language.
We use Google Analytics and Ahrefs Analytics to understand site traffic. Embedded content such as Google Maps and YouTube videos may set cookies from those providers when displayed. You can block or delete cookies in your browser settings; the site works without them.
We do not sell, rent, or trade personal information. We share it only:
We keep personal information only as long as it is needed for the purpose it was collected, or as the law requires:
Our website uses encryption in transit (HTTPS) and security protections including access controls, rate limiting, and bot protection. Access to personal information is limited to staff who need it for their work. No system is perfectly secure, but we take reasonable steps appropriate to the sensitivity of the information we hold.
You may ask us, in writing, for access to the personal information we hold about you, how it has been used, and who it has been disclosed to. You may also ask us to correct information that is inaccurate or incomplete. We respond within 30 days as PIPA requires. We may need to verify your identity first, and in limited cases the law requires us to withhold information (for example, information that would reveal someone else's personal information).
You may withdraw consent to our collection, use, or disclosure of your information by giving us reasonable written notice. We will explain the consequences before acting on it - in some cases, withdrawing consent means we can no longer provide a service (for example, we cannot process a rental application without the information it requires).
Questions, access requests, corrections, and complaints go to our Privacy Officer, who is responsible for our compliance with PIPA:
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
If we change how we handle personal information, we will update this policy and the date at the top of this page before the change takes effect.
Translations of this policy are provided for convenience. If a translation differs from the English version, the English version governs.
