Our company has an incredible 50 years of combined experience delivering residential rental and property management services. We stand apart in the industry because of our commitment and focus to exceptional client care. At Unique Accommodations we structure our dedicated and highly skilled team into four departments to ensure that you receive only the highest level of service at every step of the process.
Nina Ferentinos and Mark Teasdale saw an opportunity to create a dynamic business and in turn, ignited passion in the Vancouver rental market.
Their vision began to form in the summer of 2000 when Nina and Mark welcomed their son into the world and began making some of their career-shifting moves. Nina’s first move was out of the traditional real estate sales role and into a management position for a company which had recently acquired a furnished rental division. After only eight months in this role, many new clients were assuming that Nina was an executive or owner of the business due to her passionate attention to detail and wide network of relationships. Loving her new work, she often described the operational details to Mark – who was building custom software for the types of business challenges Nina was describing. In late 2001, with corporate travel and the severe rental market lows, Nina’s employer wanted to renegotiate her contract - which she viewed as an invitation to entrepreneurship!
Owners continue to choose Unique Accommodations as their preferred residential property management company largely due to our highly-skilled new owners’ team. Our very dedicated team ensures new owner success by utilizing the first two keys in our Four Key Service System – LISTEN and ADVISE. Nina and Debra are committed to listening to your needs and requirements for renting your home. We gather, process and communicate information efficiently and effectively so we can advise you on the best options for your property. We provide expert industry knowledge and high-tech systems to position your property at its optimum rental rate.
"Being able to work with such a strong and dynamic group of staff is what makes me proud to be a business owner." ~NinaNina is passionate about finding people's "home away from home" and proud of her amazing team that has supported her vision for over 10 years!
"I like being part of a strong team environment where you can see how the company cares about employees and clients." ~DionDion's on-call schedule continues through the weekend as he happily learns about life from the perspective of his infant son.
“There is something very special about a family-owned and operated business that my husband and I enjoyed so much as franchise owners. This same spirit is very evident in the culture at Unique Accommodations so it’s great to be a part of this team.” ~NajmehWith a son almost finished his Engineering degree and a daughter still in high school, Najmeh's rare 'quiet moments' are usually with a cup of nice coffee, and OK... maybe a soap opera on the TV.
"I really enjoy the fast-paced environment where I meet so many interesting people and help new owners become satisfied clients." ~DebraDebra has lived in Ontario and the US; she is an active volunteer and loves to play tennis with her three daughters and husband.
Our experienced rental team are the exact people you want working for you to find your perfect home. They are experts in sourcing unfurnished and furnished homes by utilizing our Four Key Service System. Chad, Tessa and Phillip have an impressive level of industry knowledge which is used to implement all aspects of our process. The rental team begins this process by committing to LISTEN to your unique criteria. They consistently communicate and ADVISE you on market and industry conditions. They align your specific property needs with Unique’s extensive rental inventory. Lastly, they negotiate and MATCH your exact requirements to DELIVER success – your new home!
"This company is about long-term relationships. They have invested in me and encouraged my professional development. It's what makes all of our staff go the extra mile for our clients." ~ChadLiving in his favorite Unique Accommodations area, Chad loves life in Yaletown.
"I've often been told that I should be in sales, so it's fantastic to be in a position of selling the very best client experience possible." ~ TessaHaving lived on Commercial Drive and now in North Vancouver, Tessa is familiar with the draws that each of these attractive neighbourhoods holds. She loves the Trout Lake Farmer's Market and specialty food shops of "the Drive"; while she also cherishes the proximity to wilderness and tight community feeling of the Lynn Valley area. When she's not at work, Tessa is hiking, biking or snowboarding - and is excited to get out on some of the local hills in the winter.
"I wanted to work here because it's literally the best in BC. Unique commands the best inventory, attracts the best tenants and serves the worlds' most sophisticated owners." ~ PhillipFanatical devotion to great design and customer service create a property viewing experience with Phillip that clients have described as 'a show on HGTV!' Whether he is researching properties for a prospective rental client - or providing helpful insight on renovation projects for an owner client; Phillip's diplomacy and decorum shine through to deliver peace of mind on all decisions. The British Properties would be Phillip's favourite Greater Vancouver neighbourhood while his regular place to eat in West Vancouver is the Whole Foods Market buffet. Whenever he's not at work, Phillip will be cruising the San Juan Islands with his Dad; and skiing or biking depending on the season.
"There appears to be an endless supply of humour and wit in this office." ~CherylThis world traveler is born and raised in Vancouver and favours West Vancouver's large and beautiful properties out of all the Unique Accommodations areas.
Our, on-call, 24/7 property management team is committed to a level of service unparalleled in the industry. Due to their extensive knowledge and professionalism, our team proactively works with our elite clients and utilizes the Four Key Service System to create results.
The team is always available to LISTEN and resolve any concerns a tenant or owner may express. They take the time to perform research so they can ADVISE you of your best options. This research and their expertise ensures they can MATCH the best suppliers, contractors and trades people for any work or repairs needed. Dion, Vincent, and Alexey are focused on ensuring they always DELIVER peace of mind when managing a client’s property by using their conscientious care and communication skills. This is particularly noticeable when they are performing their day-to-day property management tasks such as move-ins/move-outs, routine property inspections, deposit reconciliations and handling emergency calls.
“Working with all the unique properties and helping people through the process of changing homes – to create a positive experience for everyone – feels good” ~MelissaDuring her time with a personal and professional coach, Melissa equipped herself with the knowledge and certifications to work in property management; and researched the lower mainland to find the best companies in our sector, landing on Unique Accommodations (Yay!). Melissa has since been put through ‘UAUniversity’ of the Four Key Service System into the Property Management division as one of the most versatile members of our team. When she’s not at work, this team player can be found on the volleyball courts of Kits Beach (her 3rd favorite spot in Vancouver) and walking anywhere along the ever-expanding Vancouver seawall.
"Across the ocean, and a couple industries, these are the nicest people I have ever worked with." ~VincentEscaping the city to spots like Ainsworth Hot Springs, Vincent pursues a healthy spiritual balance and brings a good game to the pick-up basketball court.
“High net-worth individuals are typically very strong negotiators and I greatly enjoy this communication style. An automobile budget of over $100K would suggest a person is able to achieve success in a variety of situations and a rental property will be no different.” ~ AlexeyHis passion for travel and natural interest in people helped Alexey to become fluent in several languages, including Russian, English, Portuguese, French and Spanish.
"I like how we are all encouraged and supported to learn new skills and continue growing." ~TaniaBorn and raised in Kingston, ON, Tania became a BC resident in her teen years and has never looked back.
One of the reasons we are the #1 recommended residential property management company in Vancouver is because of our focus on operations and systems. For over 10 years we have been committed to continually evolving our technology, communication systems, processes and operations to benefit our clients. Our operations and systems team is very distinct in our industry and we believe they are the backbone of our success, enabling us to DELIVER maximum results for our clients.
This instrumental team utilizes the Four Key Service System internally to ensure Unique continues to evolve for our clients’ benefit. The operations and systems team LISTEN to our staff on how to better service our clients, then they ADVISE on the best options to MATCH service and system efficiencies through the use of technology. This technology enables us to DELIVER an outstanding service result for our clients.
"I love how my work helps people by making their jobs easier and mitigates business risks." ~MarkReducing risk might not sound like something a downhill mountain biker thinks about often. Calculated and planned, Mark's leadership ensures clients are truly amazed by their Unique Accommodations experience as every detail of the system is continually monitored and enhanced.
"Everyday there is something new that requires experience and insight." ~LuisaOn staff with Unique Accommodations since 2009, Luisa likes to get her Nando's Chicken in West Vancouver - where she finds the most sunshine and open space.
"I was in the residential division of a big company that was purchased by an even bigger American company... it's completely different at Unique Accommodations - the positive work and office culture here is what fuels their great reputation and industry awards." ~ AnnalynThe Four Key Service System has created a terrific cycle of motivated professionals, serving happy clients, who provide positive referrals and reviews, which attract the top talent of Vancouver to serve more happy clients ... and so a family business grows. In addition to managing the highly-detailed financial processes that power this great Vancouver property management company; Annalyn offers insight and experience on international tax and other aspects of the industry. Osaka Japanese restaurant in Deep Cove is where Annalyn likes to dine while planning sun-worshipping trips to Playa Del Carmen and staycations around BC in the Summer.
"Only a few people in my network have found work that is aligned with their field of study (and passion) - so it feels great to be respected and acknowledged for what I can bring to the business." ~ OliviaWhile she has never lived anywhere else but North Vancouver, her favorite neighbourhood is Kitsilano where she has discovered Stand Up Paddling and the new perspective it gives her on the City. Having travelled to Africa to both see the sights and serve the people, Olivia knows that some form of volunteering will be part of all her international travel going forward.
I've had very good results working with Unique Accommodations. The team is very professional and in no time found a perfect tenant for my situation. I feel that both my home and I are in good hands with Unique. They took care to find the right tenant, provided all the paperwork and answered all my questions / concerns quickly and clearly. I have, and will continue without hesitation, to recommend this company for anyone's rental needs.~M. Thomson, Owner, Vancouver BC